Refund policy

Return and Refund Policy

Last updated: September 2026

At Vantelo Shop, we want you to be happy with your order. If something isn't right, we're here to help.

Returns You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Please contact us at fahadkhan07766@gmail.com with your order number before sending anything back, so we can guide you through the process.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days, depending on your bank or card provider.

Damaged or Incorrect Items If your item arrives damaged, faulty, or different from what you ordered, please email us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items For hygiene reasons, certain personal care items (such as opened beauty or grooming products) can only be returned if faulty or damaged on arrival.

Late or Missing Refunds If you haven't received a refund after the timeframe above, please check with your bank or card provider first, as processing times vary. If you've done this and still have not received your refund, contact us and we'll look into it.

Contact Us Questions about returns or refunds? Email fahadkhan07766@gmail.com and we'll respond as quickly as we can.